For any queries regarding your purchase and the status of your delivery, kindly do check your email for your parcel tracking number. This tracking number is clickable and starts with NEU**** and will redirect you to a dedicated tracking page with all the updates from our delivery partner. Please do note, that updates may take up to 24 hours to reflect once the parcel has been picked up from our warehouse.
For urgent queries regarding your order, you can pop us an email on: orders@neutriherbs.co.za.
Our working hours are:
8am - 4:30pm Monday - Thursday & 8am - 3:30pm on Friday.
Should you need assistance on which products would work best for you or a skincare routine based on the products you have ordered or would like to purchase, check out our awesome Neutriherbs Blog and FAQ page or reach out to us on: info@neutriherbs.co.za and one of our awesome staff members of the Neutriherbs SA Support Team will get back to you as soon as possible.
We look forward to hearing from you! 🌸
- Neutriherbs SA Team